Today, I was making some changes to my hosting account when I needed to call the company to ask a simple question. (Not pointing out the current hosting company) Well, after 10 minutes of waiting, I’m in contact with the “Technical Support” center in Bangladesh, which is fine, but the “tech” does not understanding the simplest of questions. They give general answers, as if their reading from a script. Finally, after 45 minutes of trying to understand each other, they tell me they don’t know. I then spend a few minutes Googling the issue and cleared it up. Over the years, we hardly ever needed the use of their technical team, but if we ever needed their assistance, I would expect better service that what I had to deal with today.
Fast-Forward to three hours later, I’m signing up with a new Hosting company as a suggestion from a life-long friend in the business, Web Developer, Patrick Godbey. Well, no longer than 20 minutes later I get a strange call from my new Hosting company (HostGator). They introduced themselves, said they were here to help, and they asked all sorts of helpful questions, which was just foreign to me. I was floored by the personal attention and strong communication from the new company, which already was 1000 times better in 20 minutes of services, compared to over 8 years of service with the other hosting company, which I’m paying more for at the moment. To note: No, I’m not being paid to advertise any Hosting company, nor do I get any type of discounts.
So over the next few months, I’ll be slowing transferring several of my clients over to the hosting company, HostGator.
Now to be clear, I’m not saying that HostGator is the only option. This is our option and we’re happy with it. There are several highly rated Hosting companies, here is a link below from LifeHacker.com which shows their top 5, which HostGator is included. If you need help choosing what’s best for you, feel free to send me an email: firstname.lastname@example.org.
Top Five Hosting Companies – http://lifehacker.com/5911651/five-best-web-hosting-companies